1. Who We Are
Singapore Piano Shop ("we", "us", "our") operates the website pianotuner.ol.sg. We provide professional piano tuning, repair, cleaning and servicing across Singapore. Contact: +65 9871 5256 | 1 Tampines Walk, Singapore 528523.
2. Information We Collect
We collect information you provide when you:
- Complete our contact form (name, email, phone number, piano brand/model, service enquiry details)
- Contact us via WhatsApp or telephone (name and contact details provided in the message)
- Contact us via WhatsApp at +65 9871 5256
We do not collect payment card information — all payments are made in cash, via PayNow or bank transfer after service completion.
3. How We Use Your Information
We use your information to:
- Respond to your service enquiries and booking requests
- Schedule and confirm piano service appointments
- Follow up on completed service visits
- Send appointment reminders where you have provided consent
We do not sell, rent or share your personal information with third parties for marketing purposes.
4. Data Retention
We retain your contact information and service history for as long as you remain a client and for a reasonable period thereafter for business continuity purposes. You may request deletion of your data at any time by contacting us.
5. Website Analytics
Our website may use standard web analytics tools to understand visitor behaviour in aggregate. These tools use cookies and may collect anonymised information about page visits, device type, and referring website. No personally identifying information is collected through analytics.
6. Your Rights (PDPA Singapore)
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate personal data
- Withdraw consent to the collection, use or disclosure of your personal data
To exercise these rights, contact us at +65 9871 5256 or via WhatsApp.
7. Contact
For privacy enquiries: call or WhatsApp us at +65 9871 5256